Please message us on WhatsApp first. Most problems are quick to fix, such as a wrong password, a player app that needs updating or a router that needs a restart. Tell us:
The tips at the bottom of our setup guide also fix many problems.
Our service comes with guarantees that cannot be excluded under the Australian Consumer Law. If the service has a major failure, you can choose a replacement or a refund. For a failure that is not major, you are entitled to have it fixed in a reasonable time. Nothing in this policy limits those rights.
If you change your mind after ordering but before we have sent your login details, tell us and we will cancel the order and refund what you paid.
Once your login has been sent, your plan is set up for you straight away. We look at change-of-mind requests one by one. Please message us and tell us what happened.
Where we agree to a refund, we pay it back using the same method you paid with, where we can. We will tell you how long it takes when we confirm it.
Send us a message on WhatsApp with your order details and a short description of the problem. A real person reads every message.
Questions about this page? Message us on WhatsApp.