Privacy policy

What we collect, why we collect it and how we look after it.

Last updated 14 November 2026

Who we are

This policy explains how IPTV TV (“we”, “us”) handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988. You can contact us on WhatsApp about anything in this policy.

What we collect

  • Contact details: your WhatsApp number and your name, if you share it.
  • Order details: the plan, the number of screens and the device you use.
  • Messages: what you send us when you order or ask for help.
  • Payment details: we do not take card payments on this website. Payment is arranged with you in WhatsApp, and the payment provider handles the payment itself.
  • Website data: basic technical information, such as your IP address and browser, that every website receives when you visit.

How we collect it

We collect information directly from you when you message us, and automatically through the website when you visit it.

Why we use it

  • to set up your plan and send your login details;
  • to give you support and answer your questions;
  • to keep records of orders, and to meet our legal duties;
  • to keep this website secure and working properly.

We do not sell your personal information.

Who we share it with

We share information only where it is needed to run the service:

  • WhatsApp (Meta), because that is where we talk to you. WhatsApp’s own privacy policy applies to those messages.
  • Payment providers, to take and confirm your payment.
  • Service providers, such as our website host and the companies that deliver the streams.
  • Authorities, where the law requires it.

Overseas disclosure

Some of these companies store or process information outside Australia. By ordering, you agree that your information may be sent to them for the purposes above. We take reasonable steps to choose providers that look after information properly.

Cookies and website data

This website loads fonts from Google Fonts, so your browser connects to Google when a page opens. Our host may keep ordinary server logs. We do not use this website to build advertising profiles. If we add analytics later, we will update this page.

Keeping your information safe

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No online service is completely risk-free, so please keep your login details private.

How long we keep it

We keep information for as long as we need it to provide your service, handle support and meet our legal duties. After that, we delete it or remove anything that identifies you.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Message us on WhatsApp and we will respond. We may need to confirm who you are first, and we may keep some records where the law requires it.

Complaints

If you are unhappy about how we have handled your information, tell us first and we will try to put it right. If you are still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy. The date at the top of this page shows when it was last changed.

Questions about this page? Message us on WhatsApp.