Frequently asked questions

IPTV means TV delivered over your internet connection instead of an antenna, a satellite dish or a cable. You watch through an app on a device you already own, such as a smart TV, a Fire TV Stick, a phone or a computer.

Tap any Subscribe Now button. WhatsApp opens with your plan already written in the message. Send it, and we reply with the payment options. Once your order is done, we send your login details.

As soon as your payment is confirmed, we send your login details on WhatsApp, together with the player we recommend for your device.

No. You pay for the period you choose: 3 months, 6 months, 12 months or 2 years. Nothing renews by itself. When your plan ends, you simply order again if you want to keep watching.

No. A smart TV, a streaming stick, a phone, a tablet or a computer you already own is enough. There is nothing to install on the roof and no box to rent.

A device, an internet connection, a player app and your login details. The setup guide shows the steps for each device.

IPTV stands for Internet Protocol Television. It is a way of sending TV over the internet, the same way video and music apps work.

Yes. It works anywhere you have an internet connection. The speed of your connection decides the picture quality, so city and regional homes can both use it. See the city guides for local tips.

A typical streaming app gives you one company’s library. IPTV brings live channels, sport and on-demand titles together in one player, with a TV guide, and you choose the player app you like.

Pay TV prices vary a lot by package, so the easiest way to compare is to look at your current monthly bill and at our prices. For example, one screen on the 12-month plan is A$100, about A$8.33 a month.

Satellite TV needs a dish and an installer, and it works from a fixed spot. IPTV needs only internet and works on any device with a player app, including phones and tablets.

If you watch a few hours a week, a short plan is a low-risk way to try it. Start with 3 months and see how often you use it before you pick a longer plan.

Check your contract end date and any early exit fee, list the channels and sport you really watch, and test your internet speed. Then ask us on WhatsApp about the competitions you care about.

IPTV needs a steady internet connection, a player app, and some setup on your device. Live streams can run a few seconds behind a broadcast, and channel line-ups can change. We would rather you know that before you order.

One screen starts at A$50 for 3 months. The 12-month plan on one screen is A$100, which works out to about A$8.33 a month. Every plan includes every channel. See all prices.

Yes. Every price on this site is in AUD.

Plans cover 1 to 5 screens at the same time. Choose the number of people likely to watch at once in your home.

Yes. The longer the plan, the lower the price per month. For example, one screen costs A$50 for 3 months, about A$16.67 a month, and A$100 for 12 months, about A$8.33 a month.

No. Your plan ends when the period you bought is over. We do not charge you again unless you order again.

After you message us, we send you the payment options on WhatsApp. You choose the one that suits you.

This website does not advertise a free trial. If you want to check that your device works before choosing a long plan, start with the 3-month plan or message us on WhatsApp to ask.

No. Plans are paid up front for the period you choose and do not renew by themselves, so there is nothing to cancel and no exit fee. Our refund policy explains what happens if something goes wrong.

Message us on WhatsApp before your plan ends and tell us which plan you want. We send the payment options, and once payment is confirmed your service continues.

Ask us on WhatsApp. Tell us your current plan and how many screens you want, and we will explain the options and the price.

The service stops when the period you bought is over. Nothing is charged automatically, and you can order again whenever you like.

Message us on WhatsApp from the same number you ordered with, and we will help you. Please never post your login in public.

Usually yes. Install a player on the new device and sign in with your login. A MAG box is tied to its MAC address, so message us if you change a MAG box. The number of screens watching at once must stay within your plan.

Read our refund policy and then message us on WhatsApp with your order details. Your rights under Australian Consumer Law always apply.

More than 55,000 live channels and more than 40,000 movies and series on demand.

Live news, sport, entertainment, kids, documentaries, music and movie channels, including Australian, US and UK channels. The channels page explains the categories.

Yes, there are channels in many languages. Line-ups change, so message us the language or country you want and we will tell you what we can offer.

EPG stands for electronic programme guide. It is the TV guide that shows what is on now and what is on next, channel by channel.

Yes. More than 40,000 movies and series you can start whenever you like, alongside the live channels.

Many channels come in HD and Full HD, and some in 4K. For 4K you need a 4K TV and about 25 Mbps for each screen watching in 4K.

Most players have a search and a favourites list, and the TV guide lets you browse by name. If you cannot find a channel, message us and we will point you to it.

Adult channels are optional. Message us on WhatsApp if you want them switched on or left off.

Yes. Sports channels come with every plan, so there is no separate sports pack to buy. Channel line-ups can change, so ask us about a specific channel or event before you order.

Many people in Australia choose IPTV for these competitions. We cannot promise a particular channel or match, so message us the competition you follow and we will tell you what we can offer.

PPV events and sports are part of every plan. Ask us about a specific event before it starts so we can confirm it.

IPTV streams are sent over the internet, which adds a short delay compared with a broadcast. A steady delay of a few seconds is normal. If it keeps growing, the cause is usually your internet connection, so see our troubleshooting tips.

Use a cable to your TV where you can, close other downloads, and keep the number of screens within what your internet can handle. A speed of about 25 Mbps per 4K screen is a good rule.

Times follow the clock on your device. Perth is two hours behind Sydney in winter and three in summer, so check the start time in your own time zone.

Fire TV Stick, Android TV and Google TV, Samsung and LG smart TVs, Roku, Apple TV, iPhone, iPad, Android phones, Windows and Mac, Formuler, Dreamlink, BuzzTV and MAG boxes.

Yes. MAG boxes use the box’s MAC address. Send us the MAC address on WhatsApp, we register it, and we reply with the portal address to enter on the box. The MAG guide has the steps.

On Fire TV and Android TV we recommend V12Mate. iPhone and iPad can use iMPlayer or Smarters Player Lite. Smart TVs and Roku can use Hot Player. We tell you the best one for your device on WhatsApp. Open the setup guide.

Your plan includes the channels. The player app is a separate app. Some players are free and some charge a licence fee after a trial.

Yes. A Fire TV Stick is one of the easiest and most popular ways to start. Follow the Fire TV steps in the setup guide.

Yes. Your plan has a set number of screens that can watch at the same time, from 1 to 5. Message us on WhatsApp if you are not sure how many your household needs.

About 10 Mbps per screen for HD and about 25 Mbps per screen for 4K. An NBN 50 plan suits most homes, and NBN 100 is a good fit when several screens watch in 4K at the same time.

A cable from your router to the TV is the steadiest. If you must use Wi-Fi, sit close to the router or use a mesh system, and use the 5 GHz band where you can.

Yes. The app works on any internet connection, including mobile data. The screen you use still counts towards the number of screens in your plan, and mobile data use adds up quickly, so Wi-Fi is better.

It works over the internet, so it can work abroad, but we cannot promise it will work in every country. Your login is for you and your household.

Recording depends on the player app and on your device. Ask us on WhatsApp which player suits your device if recording matters to you.

Message us on WhatsApp with the channel name and the device you are using, and we will help you sort it out. The tips in the setup guide fix most problems.

Check that your username, password and server details are typed exactly, because they are case-sensitive. Then restart the app and your device.

Restart your router, move closer to it or use a cable, and close other downloads. If buffering is only on one channel, tell us the channel name.

Stop the stream and start it again. If it keeps happening, try another channel or restart the app. If it only happens on one device, update the player app.

Subtitles are a feature of your player app. Look for a subtitles or closed captions button while a channel or movie is playing. Not every channel has them.

Update the player app, clear its cache, restart your device and, if it still crashes, uninstall and reinstall the app. Your login stays the same.

Refresh the guide in your player’s settings. Guide data can lag behind a late schedule change, especially for live sport.

Some providers slow down streaming traffic. If speed tests are good but the picture struggles, trying a VPN can help. Check that it is allowed by your provider’s terms.

IPTV is a way of delivering TV over the internet, and the technology itself is legal. What matters is whether the content is licensed for the viewer, and that rule applies to every TV service. You are responsible for using the service lawfully where you live.

It explains that the streams are supplied by third parties, that content belongs to its owners, and that you are responsible for making sure you may view it. Read the disclaimer.

We collect only what we need to set up your service and help you, and we do not sell it. The privacy policy explains the details.

Only pay through the options we send you on WhatsApp. We never ask for your card details on this website, and you should never share one-time codes with anyone.

Message us on WhatsApp. It is the same chat you used to order, so we already know your plan.